Privacy Policy

Effective Date: January 1, 2025

Toy Planet (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store, use our website, or contact us via email or social media.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and shipping address

  • Order Details: Purchase history, payment method (processed through secure third-party gateways), and product preferences

  • Device and Usage Information: IP address, browser type, time spent on pages, and website interaction data

  • Communication: Messages or inquiries sent via email or through our contact form

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer service and respond to inquiries

  • Send updates, newsletters, and promotional messages (with your consent)

  • Improve our website, services, and user experience

  • Prevent fraudulent activities and ensure the security of transactions

3. Sharing Your Information

We do not sell, rent, or share your personal data with unrelated third parties. We may share information with:

  • Service Providers: Trusted partners who support order processing, delivery, or email communications, under strict confidentiality agreements

  • Legal Obligations: When required by law, regulation, or legal proceedings

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights

You have the right to:

  • Access or correct your personal data

  • Request deletion of your data (unless required for legal reasons)

  • Withdraw consent to receive promotional emails at any time

  • Request a copy of the personal data we hold about you

To make a request, please contact us at: toyplanet59@gmail.com

6. Security Measures

We apply reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.

7. Third-Party Links

Our website or social media accounts may contain links to third-party websites. We are not responsible for the content or privacy practices of those external sites.

8. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page, with the latest effective date noted above.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:

Toy Planet
1/F, Unit 116, Wai Kei Commercial Plaza
25 Hung To Road, Kwun Tong, Hong Kong
Email: toyplanet59@gmail.com